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DRGDGTG Business Practices Companies mustiness have satisfied employees to adjoin customers. Continental Airlines is a gross(a) example of how a gist put forward come through by putting the idiom on the employees and customers. Continental demonstrates extraordinary turnaround from a inglorious performance. In the earlier 1980s, the perplexity of Continental believed that the only sort to save the company was to dishonor airfares, and to reduce both realistic expenses. In doing so, it razed the yield and their quality of service. For instance, in the too soon 1990s, pilots could earn bonuses if the render give the sack rate on their planer fell below a specific amount. The program motivate pilots to fly slowly, which often resulted in missed arrival times. Because of the delays, it was sometimes necessary to appropriate customers to the competition. some other example of this horrible low-cost approach was the CALite pr ogram. Continental replaced all first-class seats in some airplanes with take ...If you inadequacy to get a serious essay, order it on our website: OrderEssay.net

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